Emergency leaks and burst pipes
Water where it should not be. We talk you through isolating the supply on the way, then stop the leak, dry-test the run and make the repair permanent rather than patched.
Notch valley & surrounding lanes
The tap is dripping, the cylinder is cold, and nobody has called you back.
We are a two-van plumbing and heating outfit working the Notch valley. Leaks, blockages, hot water faults and full bathroom fits — priced before the spanners come out.
What we fix
Six lanes of work. Find yours.
Most jobs land in one of these. If yours does not, describe it in the request form and we will tell you honestly whether it is ours or a job for a specialist.
Hot water and cylinders
Lukewarm showers, noisy tanks, immersion elements that have given up. We test the cylinder, thermostat and controls together instead of replacing the first part we reach.
Taps, toilets and small repairs
The half-hour jobs that quietly waste water for months. Cartridges, washers, flush valves and seals — usually done inside one visit with parts carried on the van.
Bathrooms and en-suites
First and second fix for a full room change, working alongside your tiler and electrician. We set out the pipework before anything is boarded so the finish sits where you drew it.
Drainage and blockages
Slow sinks, gurgling showers and smells that come back each week. We clear the blockage, then look for the cause — fall, fat build-up, or a vent that was never fitted.
Radiators and heating pipework
Cold at the bottom, cold at the top, or cold entirely. Balancing, bleeding, valve swaps and pipe alterations when a room is being changed or a radiator moved.
How a callout runs
You should know the cost before we start.
Four steps, the same every time, whether it is a washer or a whole bathroom.
You describe it
Send the form with a short description and a photo if you have one. Most enquiries get a written reply the same working day with a realistic slot.
We agree the visit
You get a named two-hour window, not a full day. We confirm the callout rate in writing beforehand so nothing arrives as a surprise.
Diagnosis, then a price
We find the fault before quoting the fix. If the repair runs past the first hour or needs an ordered part, we stop and give you the figure to approve.
Tested and tidied
Every repair is run under pressure before we pack up, the area is left clean, and you get a written note of what was changed for your records.
Before we arrive
Three minutes now saves a ceiling later.
Worth doing while you wait for a van — and worth knowing before you ever need one.
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Find the stopcock before you need it
Usually under the kitchen sink or near where the main enters the house. Turn it fully off and on twice a year so it does not seize shut — a stopcock that will not move is the reason small leaks become large ones.
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Use the local isolator first
Most taps and toilets have a small in-line valve on the feed pipe with a slot for a flathead screwdriver. Turning that quarter-turn stops one fitting without shutting water off for the whole house.
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Clear the working space
Empty the cupboard under the sink, move what is stored around the cylinder, and put a towel down. It sounds small, but it routinely takes twenty minutes off the visit and keeps the charge lower.
Rates and what's included
Published figures. No hourly drift.
Callout covers the first hour on site, including diagnosis. Anything beyond that is agreed with you before it starts.
- Standard callout Weekdays, 8am to 5pm. First hour on site and diagnosis included. £85
- Additional time Charged in half-hour blocks after the first hour, agreed before we continue. £38 / half hour
- Out of hours and weekends Evenings, weekends and bank holidays, for genuine emergencies only. £140
- Installation work Bathrooms, cylinders and pipework alterations are quoted as a fixed price after a survey. Quoted
- Survey for quoted work Free within the coverage area and deducted if you go ahead with the work. No charge
Every visit includes
- Common parts carried on the van — washers, cartridges, seals, isolators and standard fittings.
- A pressure test on any joint we open, before we leave the property.
- A written note of what was diagnosed, what was changed and anything to watch.
- Twelve months on our workmanship; manufacturer terms apply to supplied parts.
- Prices shown include VAT. Ordered parts are charged at cost with the invoice attached.
Questions
The ones we are asked most weeks.
Do you charge for the time spent working out what is wrong?
Diagnosis sits inside the first hour of the callout, so there is no separate investigation fee. If the fault needs more than an hour to trace — a leak under a floor, for instance — we stop at the hour mark and tell you what further time would cost before carrying on.
What happens if the part you need is not on the van?
We make the situation safe, take the details of the fitting and order the part the same day. There is no second callout charge for the return visit on the same fault — you pay only for the additional working time and the part at cost.
Is the out-of-hours rate charged for anything urgent?
It applies to work that genuinely cannot wait: an uncontrolled leak, no water at all, or no heating in cold weather with a vulnerable person in the house. A dripping tap or a slow drain is booked into normal hours at the standard rate, which is almost always cheaper for you.
Do you take on work for landlords and managing agents?
Yes. We arrange access directly with the tenant, send the report and invoice to the account holder, and photograph the work where a record is needed. Repeat properties can be set up on a single account so each job does not need re-approving from scratch.
Can you work alongside a tiler, electrician or kitchen fitter?
That is how most bathroom and kitchen jobs run. We book first fix around the other trades' dates and return for second fix once the surfaces are finished. Give us the fitter's schedule with your enquiry and we will tell you whether it is realistic.
How do you handle payment and paperwork?
Repairs are invoiced by email after the visit, payable by bank transfer within seven days. Quoted installation work is staged: a deposit to book the dates and secure materials, with the balance on completion once you have signed off the finished room.
Request a visit
Tell us what is happening and we will book it in.
One form, one reply. Emergencies are picked up first; everything else gets a written answer the same working day.